Contact center software that routes every call right
Smart call distribution, IVR, recording, live monitoring and auto-dialing in one panel. Agents in the office or at home, customers on the phone or WhatsApp — all on one screen.
- Track wait times and missed calls on a live dashboard
- Fair distribution by skill and availability
- Supervisors listen in and whisper to agents
- Automatic outbound campaigns from Excel lists
Everything a professional contact center needs
No extra licenses or hardware — modules that grow from the panel as you need.
Automatic call distribution
Round-robin, least busy, skill- and priority-based routing. VIP customers jump the queue.
IVR & greeting
Multilingual voice menus, business-hour rules, caller recognition and personalized greetings.
Call recording & archive
All calls in an encrypted archive; authorized users listen, download and score quality.
Live monitoring
Wallboard, agent states, queue and service level; listen-in and whisper.
Auto-dialer
Parallel dialing from Excel, connect answers to agents or IVR, outcome reporting.
Reports
Agent performance, missed calls, average wait and talk time; Excel export.
Surveys & CSAT
Post-call keypad surveys; satisfaction per agent and queue.
WhatsApp channel
The same agent panel answers WhatsApp messages; WhatsApp calls join the queue.
AI
Speech-to-text and automatic summaries; a searchable archive for QA.
Fewer lost calls, a more productive team
Reduce missed calls
Queues, callbacks and after-hours rules make sure no caller is dropped.
Use agents efficiently
Fair distribution and auto-dialing reduce idle time.
Measure quality
Recordings, surveys and reports make service quality data-driven.
Contact center software — FAQ
What is contact center software?
Contact center software distributes inbound and outbound calls to agents, manages waiting callers in queues, and records and reports conversations. Nitelix runs in the cloud: no on-site hardware, agents work from a computer, browser or mobile phone.
How many agents can I start with?
It scales from small teams to operations with hundreds of agents. Adding an agent takes minutes in the panel; the platform is designed for 500+ concurrent calls.
Can remote agents use it?
Yes. Agents work via browser (WebRTC), Windows softphone or iOS/Android app exactly as in the office; all calls are recorded and reported.
Can I run outbound campaigns?
Yes. Number lists uploaded from Excel are dialed automatically in parallel; answered calls connect to an available agent or a voice menu, and results are reported.
Does it integrate with our CRM?
It connects to CRM, ERP and e-commerce systems via open REST API and webhooks: the customer card opens on incoming calls and call details are written to the CRM.
How is pricing determined?
Pricing depends on agent count, lines, recording retention and selected modules (auto-dialer, WhatsApp, AI). No hardware or installation investment is required. Request a tailored quote via the form.
See your contact center live in 30 minutes
A free demo prepared with your agent count and scenarios.