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Run tickets, SLAs and support with help desk software — from one place
HelpLine is a powerful help desk platform that manages tickets, SLAs, WhatsApp support and maintenance in one place. Every step from request to resolution is visible, measured and improved.
- Requests from email and WhatsApp become tickets automatically
- Manage satisfaction and team performance with metrics
- Field service, manufacturing, sales, HR, e-commerce, insurance — for any team running processes
Manage your processes as a whole, not piece by piece
From support tickets to maintenance contracts, WhatsApp communication to booking and campaign flows — pick the modules that fit your organization.
Ticket System
Log requests, assign them to teams and track progress.
Help Desk
Manage tickets, SLAs, assignment and support from one hub.
Scheduled Maintenance
Track periodic maintenance dates, service plans and records.
Maintenance Agreements
Manage active agreements, end dates, remaining hours and entitlements.
Maintenance Contracts
Make contract status visible alongside the ticket process.
WhatsApp Ticket
Turn WhatsApp messages into tickets and keep the history.
WhatsApp Booking
Handle service, specialist, date and time selection via WhatsApp.
WhatsApp Campaigns
Build audiences with tags and groups, send templated bulk messages.
A request experience beyond expectations
Creating requests, attaching files and replying to existing tickets is simple, fast and accessible for users.
Data-driven support management
HelpLine analyzes operational data, makes performance visible and gives management solid decision support.
- Daily tickets, resolution rate, response time and KPIs on one screen
- Status, priority and SLA distribution; first response performance
- User performance: resolved tickets, scores and SLA success
- Category and source analysis; busiest topics and domains
Scheduled maintenance and agreements in one hub
Manage maintenance agreements, follow periodic plans and never miss critical alerts.
Turn WhatsApp into HelpLine power
Manage messages in one panel, convert them to tickets, send campaigns, set up booking flows and never leave a customer unanswered.
- Single-panel chat management and conversation-to-ticket
- Contacts, tags and groups; Meta-approved template messages
- Booking flows for clinics, service, education and field work
- Consent and communication preferences managed properly
Fully aligned with your brand
From email automation to logo and slogan management — an experience tailored to your organization.
- Automatic received, pending and closure notifications
- OAuth 2.0-compatible secure email integration
- Portal title, logo and slogan customized to you
Start in the cloud or run it on your own infrastructure
Nitelix cloud
We handle setup, updates, backups and security. Start in minutes with a dedicated address for your company.
- Local data center
- Automatic backups
- Maintenance & updates included
Your domain / your servers
On your own domain like support.yourcompany.com or your own servers; deployed to fit your security policies.
- Your own domain & SSL
- On-premise option
- Enterprise integrations
Get started with HelpLine at a special price
For organizations that want tickets, SLAs and support in one hub, the HelpLine Starter Package is available at a campaign price until December 31, 2026.
- Valid for 1 support mailbox
- Additional mailboxes priced as needed
- WhatsApp support, booking and campaigns quoted separately
Starter Package
Valid until 31.12.2026. Final quote depends on mailbox count and modules.
Get a Tailored QuoteThe same order in every industry
When requests, tasks, SLAs, automation and reporting come together, HelpLine becomes an industry-agnostic operations center.
HelpLine — frequently asked questions
What is help desk software?
Help desk software manages incoming requests, support processes, tasks and communication records from one place. HelpLine makes this enterprise-grade with ticketing, SLAs, team assignment and reporting.
Which processes does HelpLine manage?
HelpLine manages technical support, internal requests, customer service, field teams, maintenance agreements, scheduled maintenance, WhatsApp communication, SLA tracking and performance reporting on one platform.
Do emailed requests become tickets automatically?
Yes. Your support mailboxes connect to HelpLine; every incoming email automatically becomes a numbered ticket, the customer receives an acknowledgment and replies are threaded under the same ticket.
Can WhatsApp messages be turned into tickets?
Yes. HelpLine lets you follow WhatsApp conversations and convert them directly into tickets. Media attachments are preserved.
Does it support SLA tracking?
Yes. You can track response and resolution times, configure SLA targets based on working calendars and report on breach risks.
Is HelpLine available in the cloud and on-premise?
Yes. You can start quickly on Nitelix cloud infrastructure or choose a deployment on your own domain / your own servers.
How much does HelpLine cost?
The HelpLine Starter Package is offered at a campaign price of $699/year for 1 support mailbox until December 31, 2026. Additional mailboxes, WhatsApp, maintenance and AI modules are quoted as needed.
Can I get a free demo?
Yes. Just tick "I want a demo" on the quote form and we will walk through the system live together.
Bring order to your support today
See HelpLine live with your own processes; the demo is free and commitment-free.